Shipping policy

Shipping Overview

EasyScrub partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers, allowing us to ship direct to your door and proudly offer flat rate worldwide shipping.

You will be charged when you place your order, and all payments are subject to verification and approval before shipping. This review can take several days. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed or canceled.

 

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Shipping Process

• We require 2 to 5 working days on average to fulfill your order and transport it to our carrier’s sort facility.
  
  

• Some items may take longer, especially around major holidays, up to 14 days, or if your order includes popular items experiencing stock availability issues.
  
  

• Once your order has begun processing through our shipping department we are unable to make any changes, including address changes. We will only ship to the address provided at checkout.
  
  

• We ship Monday to Friday and do not ship on weekends or holidays.
  
  

• Once your order has shipped, you will receive a Shipping Confirmation email.
  
  

• For orders with multiple items, products may be shipped separately and arrive on different dates due to different manufacturing partners’ locations.
  
  

 

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Tracking

• All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier’s sort facility.
  
  

• For some carriers, it can take several days for tracking information to update. If your order was placed more than 5 business days ago and there is still no tracking information, please contact us.
  
  

 

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Deliveries

Shipping time varies by country or region. Specific delivery dates are not provided or guaranteed. These are our estimated timelines for your reference:

Note: The times above are estimates in business or working days and do not include our 2 to 5 day processing time.

While we will do all that we can to help ensure on time delivery, EasyScrub cannot be held responsible for conditions beyond our control, such as postal or customs clearance procedures, holidays, severe weather, labor disputes, or protests. These interruptions can cause delays beyond our original delivery estimates.

 

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Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, and or customs clearance fees, which are levied once a shipment reaches the recipient’s country. These fees are the sole responsibility of the recipient. EasyScrub has no control over these charges, nor can EasyScrub predict what they may be.
If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, please contact your local customs office for more information.

 

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Lost, Stolen, or Damaged Packages

EasyScrub is not responsible for lost, stolen, or damaged packages once they have been successfully delivered to the address provided at checkout. If your tracking information shows that your package was delivered but you have not received it, we recommend contacting your local carrier and filing a claim as soon as possible.

Once a package is marked as delivered by the carrier to the address entered by the customer, the order is considered fulfilled. Orders are shipped exactly as provided at checkout, and carrier delivery confirmation, such as from USPS, serves as proof of delivery.

Packages that are reported as missing or stolen after confirmed delivery are outside of our direct control and may not be eligible for replacement or refund.

However, we may review these situations on a case-by-case basis and assist where appropriate. If deemed eligible by us, we may assist with a replacement or resolution depending on the situation.

Note: We rely on tracking timestamps and carrier delivery confirmation when reviewing claims. To ensure the best possible outcome, please report any delivery issues promptly after the delivery status is updated.

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Wrong Address Disclaimer

It is the buyer’s responsibility to ensure the shipping address is correct before submitting an order. We start working on your order immediately, so we are unable to make changes after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

 

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Feedback

We would love to hear your feedback, questions, or any concerns. Please email us at lavelorstore@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.